Exercise 2 - Matilda Carlson

Interview:

Have you been here before?

Yes

For how long time ago?

For a year ago I think

With your family then?

Yes exactly, with my son over here

How old is he?

He is ten

Ten? Okey. How come you chose to come here? What is it that you’re after?

Because it’s fun and there is a lot to experiment and try things. Also a lot about the human body, which I find very interesting

Great. Do you feel like you have the tools to explain to him what is happening or is there something you....

Yeah, most of the time. On most of the experiments.

.. But you feel like maybe you would like to have some more information on a few places..?

Yeah, a few places would need some more information. It isn’t that much.

A little more background and so?

Yes exactly

Have you used the app that some people...

No

There is some information about it...

Yeah I saw that now so we will go home and check it out

*Hehehe*

Yeah because we have talked to other people and they now that it exists but they haven’t downloaded it. But there is a lot of information that is missing on the stations. Do you feel like, if that kind of solution had been on every station, if that would have been better?

Yeah I think so, it’s probably more fun to don’t have to fiddle (with your phone) and being able to explain a little bit more.
...
It feels like many explanations has disappeared with the years, would be nice to have some more to be able to explain for the kids.

State-of-the-arts analysis for the Mobile application:

Tom Tits has a well developed application for your mobile phone. It contains a lot of information and instructions about most of the experiments, a map over the museum, some general information like prices, opening hours etc. It has a nice illustration and the navigation is really easy to understand. Over all it’s really good.

What we realized when we visited Tom tits was that even though the application had a lot of information that many of the visitors were missing, not a lot of them used the application. When we asked them why in the interviews the most common answers were that they didn’t know about it or that they just didn’t bother to download it.

In my opinion the application contains a lot of information that is needed to get out the most of the visit of this museum, therefor it’s such a shame that it doesn’t reach the visitors. One important thing about the application is also that it only exist in swedish, which means that tourists visiting the museum don’t have a chance to get the information at all. The fact that not all the experiments is in there is also a problem in my opinion, since the signs that is available on (almost) every station is very short and doesn’t explain too much. The impression I got from visiting Tom Tits and interviewing the parents was that they wanted to learn from doing, so it  should be important to have this information easily accessible. The fact that it’s a mobile application also requires that you have a smartphone and access to internet since Tom Tits doesn’t have a public Wifi. So, in my opinion, there is a lot of flaws with the application.